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HP Deskjet 6940 seriesUser's guide

Automatic Two-SidedPrinting Accessory(optional)250-Sheet Plain PaperTray (optional)Auto Two-Sided Print Accessorywith Small Paper Tray (optional)Butto

If the Auto Two-Sided Print Accessory with Small Paper Tray isattached to the printer, follow these steps to clear a paper jam AutoTwo-Sided Print Acc

Paper weightThe printer might print on multiple sheets of paper at once if the paper is under therecommended paper weight. Use paper that is within th

Caution First, check for any loose or broken parts in the printer. If you find looseor broken parts, go to www.hp.com/support or contact HP. Support p

c. Click the Print Cartridge Information button and view the list of print cartridgeselection numbers.The reference guide that came with the printer a

1 Remove plastic tape"Print cartridge is in the wrong slot" messageIf you receive this error message, the print cartridge is installed in th

Both a photo print cartridge and a tri-color print cartridge must be installed for colorcalibration.5. Reprint the photo.6. If colors continue to appe

Verify that the photo paper is not curled. If the photo paper is curled, place the paper ina plastic bag and gently bend it in the opposite direction

PictBridge lights are flashingState of the lightsTaskConnection light and the Error light areflashingThe printer has lost connection with thecamera wh

● Make sure the HP Bluetooth Wireless Printer Adapter is plugged into the cameraport on the front of the printer. The light on the adapter double-blin

Banners do not print correctlyCheck the paper tray● Unfold and refold the paper when several sheets feed into the printer at one time.● Confirm that t

Note Energy consumption can be prevented by turning the printer power off,and then disconnecting the end of the printer power cord from the electrical

1 Remove plastic tape● Consider selecting a higher print quality.Blank pages print● The protective piece of plastic tape might still be attached to th

Note If you increase the ink volume, move the Dry time slider towardMore to avoid smearing the ink.4. Click OK, and then click OK again.Select a speci

Problems with borderless documentsBorderless printing guidelinesWhen printing borderless photos or brochures, follow these guidelines:● Verify that th

If light or dark horizontal lines appear on photos:1. Clean the print cartridges.2. Reprint the photo.3. If the lines still occur, align the print car

Note The colors in the image might become lighter.6. Click OK.If the problem persists, try the following steps:1. Remove the photo paper, and then loa

If fading occurs approximately 25 to 63 mm (1.0 to 2.5 inches) from the edge of a photo,try the following solutions:● Install a photo print cartridge

If the border appears above the tear-off tab:● Align the print cartridges.● Verify that no problem exists with the source image. For example, if you a

Paper detected does not match paper size or type selected"If you receive an error message about a paper mismatch, it indicates that the paper siz

2. Slide the paper guides firmly against the edge of the paper.3. Press the Resume button to continue printing.If the In tray is empty1. Load paper in

1. The left status light represents the tri-color print cartridge, which is installed in theleft side of the print cartridge cradle.2. The right statu

1. The left status light represents the tri-color print cartridge, which is installed in theleft side of the print cartridge cradle.– The light is on

2. Press the Power button to turn off the printer.3. Disconnect the printer power cord from the electrical outlet.4. Reconnect the printer power cord

If you continue to have problemsIf you continue to have problems after investigating the troubleshooting topics, shut downthe computer and then restar

12AccessoriesThe following optional accessories are available to be used with the HP printer.Automatic Two-SidedPrinting Accessory250-Sheet Plain Pape

The duplexer only supports certain paper types. For a list of supported paper types, seethe documentation that came with the duplexer.Install the dupl

4. Click OK in the confirmation box that is displayed.5. Click the X in the upper-right corner to close the screen.Note After the duplexer is enabled,

3. In the Print on both sides drop-down list, click Automatically.4. Select any other print settings that you want, and then click OK.After the first

PrintLoad paper in the printer paper tray, and then follow these steps to print a bookletautomatically:1. Open the Printer Properties dialog box.2. Cl

5. Remove any paper from inside the duplexer.6. Close the duplexer, and then re-attach the duplexer to the printer.Option for two-sided printing canno

Binding margin is in the wrong place1. Open the Printer Properties dialog box.2. Click the Finishing tab.3. Verify that the following conditions exist

● Hagaki: 100 x 148 mm● L size: 89 x 127 mm250-Sheet Plain Paper TrayThe 250-Sheet Plain Paper Tray Accessory expands the paper capacity of the printe

when printing from the camera. If the camera is not PictBridge-compatible or is not inPictBridge mode, the amber Error light flashes.Paper traysThe pr

Load the 250-Sheet Plain Paper Tray AccessoryFollow these instructions to load the 250-Sheet Plain Paper Tray Accessory.Two partsThe 250-Sheet Plain P

Follow these steps to set the paper size:1. Remove the lower tray from the base.2. Slide the paper-width guide until the arrow is even with the correc

1 Tilt the fence forward2 Insert the fence into the appropriate slots3 Tilt the fence back until it locks into placeNote To print on legal-sized paper

4. Insert the lower tray in the base until it locks into place.Use the 250-Sheet Plain Paper Tray AccessoryIf the 250-Sheet Plain Paper Tray Accessory

Load paper1. Load the paper for the body of the document in the 250-Sheet Plain Paper TrayAccessory.2. Load the paper for the first page in the In tra

Auto Two-Sided Print Accessory with Small Paper TrayThe Auto Two-Sided Print Accessory with Small Paper Tray is a hardware device thatcontains a rear

Do not discard the rear access door. In order to print, the accessory or the rearaccess door must be attached to the printer.2. Insert the accessory i

3. Release the paper lever.4. Slide the paper-width guide against the edge of the cards.Print1. Open the Printer Properties dialog box.2. On the Print

Configure the printer to feed paper from the accessoryFollow these steps to configure the printer to feed paper from the accessory:1. Press and hold d

Prepare to print1. Slide the paper-width guide to the left.2. Pull the paper lever forward and insert the photo paper.The side of the photo paper to b

1 Out tray2 Photo/envelope feederUse the photo/envelope feeder to print single envelopes, small photos, and cards.Raise the Out tray to load paper or

3. Set the following options as appropriate:– HP digital photography options– Advanced color settings– Color management– Grayscale quality4. Click OK

Print1. Open the Printer Properties dialog box.2. Click the Paper/Quality tab, and then specify the following print settings:– Size is: The appropriat

5. Tilt the Small Paper Tray forward and open the lower door of the accessory.1 Tilt the Small Paper Tray2 Open the lower door6. Remove any paper that

Binding margin is in the wrong place1. Open the Printer Properties dialog box.2. Click the Finishing tab.3. Verify that the following conditions exist

Media sizes:● Size range:– Width: 81.3 to 106 mm (3.2 to 4.17 in)– Length: 116.8 to 304.8 mm (4.6 to 12 in)● Cards:– 10x15 cm, 10x15 cm with tab– 4x6

13Supplies● Paper● USB cables● Accessories● Print cartridgesNote The availability of supplies and accessories varies by country/region.PaperTo order m

14Specifications● Printer specificationsPrinter specificationsSee the reference guide that came with the printer for complete printer specifications,i

15Environmental information● Environmental statement● Print cartridge recoveryEnvironmental statementHewlett-Packard continuously improves the design

Recycling information for the European UnionImportant recycling information for our customers in the European Union: Topreserve the environment, this

To participate, simply follow the directions provided on HP's Web site at this address:www.hp.com/recycle. This service is not available in all c

Photo/envelope feederUse the photo/envelope feeder to print a variety of media sizes including the followingdocuments:● Envelopes● Photos● Postcards1

Chapter 15148 HP Deskjet 6940 series

3. Slide the photo/envelope feeder forward as far as it will go.4. Print the photo.PostcardsFollow these steps to use the photo/envelope feeder to pri

3. Slide the photo/envelope feeder forward as far as it will go.4. Print the postcard.Print cartridgesFour print cartridges can be used with the print

You can find the selection number in three places:● Selection number label: Look at the label on the print cartridge that you are replacing.1 Selectio

Exit ink-backup modeInstall two print cartridges in the printer to exit ink-backup mode.For instructions about installing a print cartridge, see the p

Hewlett-Packard CompanynoticesThe information contained in thisdocument is subject to change withoutnotice.All rights reserved. Reproduction,adaptatio

4Connect to the printer● Wired Ethernet networking● Connecting a digital camera● USB● Bluetooth wireless printingUSBThe printer connects to the comput

Wired Ethernet networkingFor setup information, click one of the following options:● Ethernet basics● What you need for a wired network● Install the p

1 RJ-45 plugNetwork communicationTCP/IPDevices on a network communicate with one another using a "language" called aprotocol. The printer is

has a different connector. An Ethernet cable connector (also called an RJ-45connector) is wider and thicker and always has eight contacts on the end.

This example looks similar to the first example. However, in this example, the networkdevices are connected to a hub, rather than a router. The hub is

Note Do not plug the Ethernet cable into a port labeled WAN, Uplink, orInternet.4. Connect the Ethernet cable to the Ethernet port on the back of the

Software installationFollow these steps to install the printer software on the computer:1. Close all applications running on the computer.2. Insert th

State of the ActivitylightState of the printerOff Not receiving or transmitting data over the Ethernet connection.Report Page buttonUse the Report Pag

Status of the icon Status of the printer networkconnectionOff Not connected to an Ethernet network.HP Report pageThe HP Report page supplies useful in

Select the languageThe default language for the HP Report page is English. Follow these steps to print thepage in another language:1. Press the Report

Contents1Welcome...42 Special features..

Item MeaningDNS Server The IP address of the printer's domain name server. Not Specifiedmeans that no IP address has been set. This setting does

● Check estimated ink levels in the printcartridges.● View network statistics.● Configure Bluetooth settings.● Visit HP's Web site for supportin

Parameter DescriptionDevice Address The hardware address of the Bluetooth device.Note You cannot change this address.Device Name The device name assig

Networking glossarynumbers10/100 Base-T: A technical term for Ethernet. 10/100 refers to the speed at which theEthernet network functions. 10 indicate

hHost Name: The name by which the printer identifies itself on the network. The printer'shost name is displayed on the HP Report page. Use the ho

pPacket: A message sent from one device on a network to other devices on the network.Protocol: A language that devices on a network use to communicate

Bluetooth wireless printingUse an optional HP Bluetooth Wireless Printer Adapter to print images from mostBluetooth devices to the printer without a c

Configure Bluetooth settingsThe method to configure Bluetooth settings for the printer depends on whether the printeris connected to a network.If your

Option Descriptionselected, only sending devices that have stored the printer'sBluetooth device address can discover and use the printer.● EWS: S

8. As appropriate, select from the following check boxes:– Enable raw file type: Sends an unprocessed file (such as .PDF) directly to theprinter.– Set

CD/DVD tattoos ...668 Printing tips...

5Print photosThe printer software offers several features that make printing digital photos easier andimprove photo quality.Learn how to perform the f

3. Slide the paper-width guide all the way to the left, and then pull out the paper-lengthguide.4. Verify that the photo paper is flat.5. Place the ph

Note For maximum dpi quality, go to the Paper/Quality tab, and thenclick Maximum dpi in the Print quality drop-down list.– Paper type: An appropriate

1 Small photos2 Large photosNote Some panoramic paper sizes might extend beyond the edge of the Intray.7. For small photos, replace the Out tray. For

HP Real Life technologiesHP Real Life technologies make it easy for you to get better photos. Automatic red-eyeremoval and adaptive lighting to enhanc

Install the photo print cartridgeTo install the photo print cartridge, remove the black print cartridge from the printer, andthen install the photo pr

Advanced color settingsUse the Advanced color settings dialog box to adjust how printed colors appear in thephotos.Adjusting these settings causes the

The gray photo print cartridge can be purchased separately if it is not included with theproduct.Install the gray photo print cartridgeTo install the

Storage● Keep unused photo paper in a plastic bag. Store the packaged photo paper on a flatsurface in a cool place.● When you are ready to print, remo

6Print photos from a digitalcameraLearn how to print photos directly from a digital camera.● Use a PictBridge camera● Use a Bluetooth camera phoneUse

Print quality is poor ...107Document is misprinted ...

Check the documentation that came with the camera to ensure that the camera supportsPictBridge.Follow these steps to print photos from a PictBridge-co

Print photos from a Bluetooth camera phone1. Verify that the printer is turned on.2. For small photos, remove the Out tray. For large photos, raise th

7Print other documentsE-mail Letters Documents EnvelopesBrochures Greeting cards Postcards TransparenciesLabels Index cards Booklets Posters Banners I

6. Lower the Out tray.Print1. Open the Printer Properties dialog box.2. Click the Printing Shortcuts tab.3. In the What do you want to do? drop-down l

6. Lower the Out tray.Do not extend the Out-tray extension stop when printing on legal paper.Print1. Open the Printer Properties dialog box.2. Click t

2 Legal paper (extends over the edge of the In tray)6. Lower the Out tray.Do not extend the Out-tray extension stop when printing on legal paper.Print

To print multiple envelopes, follow these steps:1. Verify that the printer is turned on.2. Remove the Out tray, and then remove all paper from the In

5. Slide the paper guides firmly against the paper.6. Lower the Out tray.Print borderless brochures1. Open the Printer Properties dialog box.2. Click

4. Select the following print settings as appropriate:– Print quality– Print In grayscale– Print on both sides5. Select any other print settings that

– Source is: Upper tray– Print quality: Normal3. Select any other print settings that you want, and then click OK.Use the What's This? help to le

1WelcomeTo find an answer to a question, select one of the following topics:● Special features● Get started● Connect to the printer● Print photos● Pri

Print1. Open the Printer Properties dialog box.2. Click the Paper/Quality tab, and then specify the following print settings:– Size is: An appropriate

3. In the What do you want to do? drop-down list, click Presentation printing, andthen specify the following print settings:– Paper type: Automatic or

PrintNote If the software program includes a label printing feature, follow theinstructions that are provided with the software program. Otherwise, fo

7. Replace the Out tray.Print1. Open the Printer Properties dialog box.2. Click the Paper/Quality tab, and then specify the following print settings:–

4. Place plain paper in the In tray, pushing the paper into the printer until it stops.5. Slide the paper guides firmly against the paper.6. Lower the

Guidelines● After the sections of a poster have been printed, trim the edges of the sheets andtape the sheets together.● Do not exceed the In tray cap

4. Click the Basics tab, and then specify the orientation.5. Select any other print settings that you want, and then click OK.Use the What's This

PrintNote If the software program includes an iron-on transfer printing feature, followthe instructions that are provided with the software program. O

1 Unattached edge5. Slide the paper-width guide firmly against the paper.Note Leave the Out tray off of the printer when printing a banner.Print1. Ope

Prepare to print1. Verify that the printer is turned on.2. Remove the Out tray, and then remove all paper from the In tray.3. Slide the paper-width gu

2Special featuresCongratulations! You have purchased an HP Deskjet printer that is equipped with severalexciting features:● Built-in networking capabi

8Printing tipsSave time● Use the Printing Shortcuts tab.● Create print task quick sets for documents that you often print.● Use the 250-Sheet Plain Pa

4. Specify the print settings that you want.5. Click OK.Use the What's This? help to learn about the features you see on the Printer Propertiesdi

Note Maximum dpi is available on the Paper/Quality tab.4. Select any other print settings that you want, and then click OK.Note The print quality opti

Load paper1. Load the paper for the body of the document in the In tray.For instructions about loading a specific paper type, go to the printing other

Follow these steps to define a custom paper size:1. Open the Printer Properties dialog box.2. Click the Paper/Quality tab.3. Click the Custom button.T

In tray250-Sheet Plain PaperTray AccessoryAuto Two-Sided PrintAccessory with SmallPaper TrayFollow these steps to select a paper source:1. Open the Pr

Use a print task quick setFollow these steps to use a print task quick set:1. Open the Printer Properties dialog box.A Print Task Quick Sets drop-down

Auto Two-Sided Print Accessory with Small Paper TrayThe two-sided printing accessories only support certain paper types. For a list ofsupported paper

4. Select the Automatic check box.5. Select the Preserve layout check box.6. Select the Flip pages up check box.7. Select any other print settings tha

7. Click Continue to print the even-numbered pages.Create a bound two-sided documentSelect the type of binding that you want for the two-sided documen

3Get started● Printer features● Buttons and lights● Paper trays● Photo/envelope feeder● Print cartridges● Ink-backup mode● Automatic paper-type sensor

7. Click Continue to print the even-numbered pages.Tablet bindingFollow these steps to print a two-sided document with a tablet binding:1. Open the Pr

Landscape6. Click Continue to print the even-numbered pages.Resize a document Use the printer software for either of these tasks:● Print a document on

Shrink or enlarge text and graphicsUse this feature to shrink or enlarge printed text and graphics without changing the papersize.Follow these steps t

For instructions about applying watermarks, follow the steps for applying an existingwatermark to a document.Use the What's This? help to learn a

9Printer software● Use the Printer Properties dialog box to select printing options.● Use the What's This? help to learn more about specific prin

Note The Ink Status window may not display if the printer is operating over anon-Microsoft configuration.Print cartridge information and orderingFor p

10Maintenance● Install print cartridges● Set the auto-off feature● Align the print cartridges● Calibrate color● Automatically clean print cartridges●

1 Selection number label● Printer documentation: For a list of print cartridge selection numbers, see thereference guide that came with the printer.●

6. Remove the replacement print cartridge from its packaging and carefully remove theplastic tape. Hold the print cartridge so that the copper strips

8. Push down on the print cartridge latch until it snaps closed.9. Close the printer cover.The printer automatically prints a calibration page.For inf

1 Print cartridges2 Automatic paper-type sensor (not illustrated)3 Ink-backup mode (not illustrated)1 Rear USB port2 Wired Ethernet portOptional acces

1. Load Letter or A4 plain, white paper in the In tray.2. Open the printer Toolbox.3. Click Align the Print Cartridges.4. Click Align, and then follow

Note If the print cartridges were used before being installed in the printer, theestimated ink levels will not appear on the Estimated Ink Levels tab.

Prepare to clean1. Open the printer cover.2. Wait until the print cartridge cradle moves to the right side of the printer and is idleand quiet.3. Remo

If you store the print cartridge in an airtight plastic container, make sure that the inknozzles are face down but are not in contact with the contain

Use the ToolboxFollow these instructions to use the printer Toolbox:1. Open the Printer Properties dialog box.2. Click the Services tab, and then clic

11Troubleshooting● Ethernet problems● Printer does not print● Paper jam● Paper problems● Paper mismatch● Printer is stalled● Print cartridge problems●

State of the Link light TaskOff Verify the following:● The Ethernet cable is securely connected to the printer.● The network hub, switch, or router is

If you still cannot access the printer's EWS, then follow these steps:1. Print an HP Report page.2. Find the printer's IP address.3. Launch

Check the printer cable connectionIf your printer and computer are USB-connected and are not communicating with eachother, try the following:● Make su

4. Remove any paper that is inside the printer by pulling it out from the back of theprinter.If you are printing labels, verify that a label did not b